#HUE SYNC BOX NOT CONNECTING TO WIFI UPDATE#
#HUE SYNC BOX NOT CONNECTING TO WIFI TV#

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#HUE SYNC BOX NOT CONNECTING TO WIFI UPDATE#

If there is any new development in this regard, we will update this article, so stay tuned. Therefore, it is not known when the expected fix will arrive, or if it will arrive at some point. To a report this month, the company gave exactly the same response that it had given in January. You can wait until the fix is released, return the Sync Box to the retailer or use a router from a different brand.īut, the reports about this bug never stopped. We hope to have this fixed soon, but we have no indication available on when this will be. To a report from January, the company confirmed that it was aware of the compatibility issue.Ĭurrently there is a known compatibility issue with Arris routers. It should be noted that the first reports related to this problem emerged are from two years ago. So, if a router does not support the bridge, the whole system will not be functional. This band is not only used by WiFi but also by wireless standard ZigBee, by which Hue lamps communicate with each other. This may be due to the interference that can occur in the 2.4 GHz network.

The Hue Bridge lets you connect and control the Hub lights and compatible accessories. At the moment, we can only speculate why Signify did not enable a WiFi function in the bridge.

#HUE SYNC BOX NOT CONNECTING TO WIFI TV#

They do sync every so often, and you can adjust the brightness before the sync, and lighting behind the TV is still cool while I wait. Hue sync and bridge are on the mesh.Īfter a week or 2, Phillips finally told me that my AT&T Arris BGW210-700 router doesn’t work with the app/box and will be addressed in the next update to the system. Can you all tell me what routers/modem brands you have so I know the right one to test? I know other people have had this problem too. Why would my internet connection have anything to do with it losing video signal? So I’ve had this issue for over a year now and I’ve talked with Hue on Twitter about it and they’re saying it’s my Arris router/modem causing the issue. The issue with the Philips Hue sync box and Hue Bridgeįor its configuration, the Philips Hue system requires devices such as the Philips HDMI Sync Box and the Philips Hue Bridge, in addition to the LED lights themselves.īut, users who have Arris routers at home are having issues that do not allow the correct operation of Hue due to an incompatibility/connectivity issue with the Philips Hue Bridge ( 1, 2, 3, 4). But, to this day, the company has not yet developed an effective solution to Philips Hue users.

The related reports are from many months ago. Philips Hue, the content-based atmospheric lighting system, has compatibility issues with Arris routers. Did you try reinstalling the Hue Sync app Also make sure you connect to a 2.4ghz WiFi network.

Hue sync box not connecting to wifi